Airport transfers

Compensation for late service
Compensation for no service
Service guarantee
Cancellation guarantee
What our clients say
Frequesntly Asked Questions

Specify the place of departure in the “From” field, and your destination – in the “To” field. You can choose the desired city, airport, train station, port, and hotel from the drop-down menu or enter the exact address of the place.

For standard luggage the sum of three dimensions (length, width, and height) does not exceed 158 cm. Any bigger baggage can be considered non-standard.

If you have non-standard luggage with you (skis or snowboards in case of private transfers to the ski center as well as bikes, prams, wheelchairs, big suitcases, golf clubs etc.), consult with Kiwitaxi support manager what vehicle type is more suitable for you.

For consultations contact us per email [email protected] or in online chat.

Depending on the country of transfer, there are the following payment options:

  1. Full payment online, in a preferable currency.
  2. We take a small prepayment for booking a transfer. The remaining amount should be paid in cash to the driver upon arrival.
  3. Cash to the driver. Prepayment on the website is not required, you give the full amount to the driver at the pick-up site. Might not be available for all the routes.

We advise you to pay in the currency specified in your voucher.

Important note: you should prepare the required amount in cash in advance.

You can discuss payment in another currency with your driver, but he/she has the right to refuse and ask you to exchange money.

There are two ways to change the booking:

  1. in your personal account, at least 24 hours before the trip (to get there click on personal account in the email that we sent you and set the password);
  2. by contacting the support team, if there is less than 24 hours before your transfer

Important note: the changes in your order requested less than 1 day before the trip may be declined.

We try to choose the carriers so that the driver could speak the language of a client or at least English.

But we cannot guarantee that the driver speaks the particular language. The driver will have the main information about the route and it will help you avoid communication with the driver and problems with language barrier.

A day before the transfer, we will send your driver’s phone number to your email.

Important note: please, call or text the driver if your flight is delayed for more than half an hour or postponed to another time, as well as if baggage claim at the airport takes more time than planned.